Three situations
1. Damaged parcel, missing item or wrong product
Report it within 48 hours of delivery, with photos of the parcel and the products. If the mistake is ours, we pay the return shipping and send you the right product, or refund you.
2. Defective product
Our products are covered by a warranty of [6 months] from the invoice date against manufacturing defects. After checking the product, we replace it or, if that is not possible, issue a credit note or a refund.
Please test every part before final installation. The warranty does not cover damage caused during installation (such as torn flex cables or broken glass), physical or liquid damage, removed warranty seals or labels, or differences that are normal for the quality purchased. Full details are in our Terms & Conditions.
3. Product without defect
You can return it if you tell us within 7 days of delivery and send it back within 7 more days. The product must be unused, not installed, complete and in its original packaging, with its protective films, seals and labels intact. Return shipping is at your expense. We refund you or issue a credit note within 14 days after receiving and checking the product.
How to return a product
- Email info@gmmobileparts.com with your invoice number, the products concerned and a short description of the problem for each one. Add photos if a product is damaged.
- Wait for our reply with your return number. Please do not send anything before you receive it.
- Pack the products carefully, add a copy of your invoice, and write the return number on the parcel.
- Send the parcel with a tracked shipping method to the address below, or drop it off at our warehouse during opening hours.
GALAXY MOBILE SRL – GM Mobile Parts
Rue de l’Autonomie 14A
1070 Anderlecht, Belgium
We are not responsible for parcels lost on their way to us.